Look after it
Software that isn't looked after doesn't stay still. It quietly gets worse. Once we've built your software or taken it on, we look after it, with an in-house team who know your code and can actually change it.
You'll be talking to one of us, not a salesperson.
Something's wrong, you tell us, the person who knows the code sorts it.
Your business changes, so your software should too. Small changes, often, rather than a big scary project every five years.
Frameworks and libraries kept up to date, and problems dealt with when they turn up, not at the next review.
Your software needs somewhere to run. We set it up, keep it running and watch it. It's one job, so you've one number to ring.
Taken automatically, kept safe, and tested by actually restoring them. A backup you've never restored is only a hope.
You'll deal with people you know, not a ticket queue somewhere else.
The people who answer the phone can fix it.
Support at most companies is a separate department that takes messages. Ours isn't. The team looking after your software are the developers who build software. Everyone's in-house and in the UK.
This is for software we've built or taken on, and it's all we look after. That's on purpose. We're not your IT support and we won't be sorting out your laptops or email. We just know your system inside out.
That's fine, most of our clients came to us that way. We'll read it first and put right anything that needs it, because we can't promise to look after something we haven't understood. Then it's the same as if we'd written it ourselves.
How much help you need depends on the software, so we'll talk it through and agree something simple, paid monthly, that you can stop with a month's notice.
We'd rather you never needed to ring us because something broke. But when something does, you won't get a ticket number. You'll get Kev, Steve or me, and we'll already know how your system works.
Jase
They've never let us down, always there when needed. Thanks Rob and the team.
Looking after it starts from £355 a month + VAT. It depends on the size of the system and how much you want to keep improving it, so we'll give you an exact figure before you commit. Billed monthly, with a month's notice.
If we didn't build your software, we start with a code audit so we know what we're taking on.
Software is only half of it. Rob writes about the servers, networks and security side on his own site. If you've got servers that need looking after in their own right, see his server support retainers, or start with a server health check.
It goes straight to Rob and Jase. You'll hear back from one of us, usually the same day, and we'll tell you honestly whether we're the right people.