Motel Rocks Case Study
How Motel Rocks supercharged global fulfilment, pricing, returns and wholesale with a deep Oracle Netsuite-Shopify workflow. See how we build powerful integrations
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Introduction
Motel Rocks is a high-volume fashion retailer operating across multiple international Shopify sites. They needed tools that could keep up with their expansion, speed, returns flow, wholesale demands and internal fulfilment processes.
Their brief was clear: connect Shopify and Oracle Netsuite tightly. Automate key workflows. Make everything data-accurate, fast and scalable. Remove manual re-entry and the errors that come with it.
We delivered a full workflow solution - from returns in the US and UK, to pricing, stock, purchase orders, TikTok sync, reporting and staff apps - making the internal machine run smoothly while Motel Rocks grew outward.
Project Analysis
We built deep integration between their Shopify stores and Oracle Netsuite to synchronise data in real time. Every key movement in orders, inventory, pricing and stock updates flows seamlessly between systems. This visibility keeps every channel aligned.
Key features included US returns via Loop and UK returns via Swap, both fed directly into Netsuite. We built bulk pricing/attribute edit tools, product & collection cloning across markets, and wholesale pack management for trade clients.
We also integrated TikTok with advanced data handling, connected purchase orders and shipments to 3PLs like Alaiko and Rydership, and provided custom Shopify staff apps to speed internal workflows. The goal was simple: accuracy, speed and control everywhere. See how workflow automation cuts errors and saves time.
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Client Requirements
- Real-time sync of orders, stock, returns, and pricing across Shopify and Netsuite
- Return processing that works by region (US & UK) and is auto-recorded in Netsuite
- Bulk editing and cloning tools for products and collections to support multiple markets
- Wholesale site pack generation and pricing management
- TikTok data and stock integration for advanced channels
- Custom apps for staff to manage stock, shipments, returns and orders efficiently
- PO and shipment tracking into 3PL systems like Alaiko and Rydership
The requirement drove the architecture. Every tool, every workflow had to remove friction, reduce manual effort, and avoid mistakes. We focused on building what Motel Rocks needed, not what generic modules offered.
Bespoke Functionality
The system handles everything from order capture, to returns processing, to stock movement, pricing adjustments and trade pack creation. It routes purchase orders and shipments to external logistics services, monitors status continuously, and flags exceptions for review.
Because every tool was built to Motel Rocks' exact workflow, they have fewer errors, faster turnaround and full visibility of stock. Team members work with tools made for their jobs. IT supports growth instead of slowing it. Interested in how we could build for your business? Check our bespoke software services for detailed examples.
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